Frequently Asked Questions
Most frequent questions and answers
Any update/change to your website that can be made in less than 30-minutes. With the support plans above, you can submit an unlimited amount of 30-minute tasks.
If our WordPress professionals (aka developers) foresee a task taking more than 30 minutes, you can purchase our hourly customization and optimization service at
Our WordPress services and expertise allows us to make content updates, theme or stylesheet adjustments, install new plugins, configure forms and much more.
From code to general WordPress issues, we’ll take care of almost anything that can be done within 30 minutes.
Any service you use alongside your website that it vital to your business. We can help you send and schedule newsletters on platforms like Mailchimp, ActiveCampaign e.t.c.
If you use professional email services as well, we can help in troubleshooting issues you may be facing (i.e not receiving emails).
You can open a support ticket only our online portal. If you’re on the Optimize or Support plan, we’ll give you an email address and you can let us know what you’d like done and someone from our team will make it happen.
To get started, choose a plan above and begin the signup process. On the checkout page you can add any additional information you would like us to have.
Once payment for your first month is confirmed, you’ll receive a prompt to provide us with some info:
For Maintain we’ll need login info for your WordPress Admin. This needs to be an “administrator” user role.
For Optimize and Support plans, we’ll need login info for your WordPress Admin as well as your FTP account on your hosting server. If you’re not sure where to find that info, contact your web host and they can provide you with the info.
Then we’ll get your website set up in our system. Once we get the all clear, we’ll get to work.
If you’ve signed up for a support plan, you can start emailing us tasks you want us to complete.
We work with a handful of developers who’s only job is to provide support for WordPress websites. The reason we do this is because they can provide a level of technical support at a faster turnaround (usually less than 8 business hours!).
Stephen oversees the support work to make sure our clients are fully taken care of.
Please leave the updating to us. Website maintenance is an integral part of updating and keeping your site working properly. At Hodessy, we take great care to first backup the website, check the website, update, then check the website again for any changes. Our software keeps a record of plugins we update so if there is ever an issue we see what plugin version was changed and revert back.
If you just update from your WordPress admin, we wouldn’t have that record – making it difficult for us to troubleshoot update related issues.
We take care about which plugins we are updating and single out large updates (like WooCommerce) as its own task for additional quality control.
If your website is not loading, first check to make sure this is the same experience for everyone at DownForEveryoneOrJustMe – http://downforeveryoneorjustme.com/
If the website is down just for you, try clearing your browser history (cache and cookies) and reload, also checking your internet connection. If the website is down for everyone, create a ticket on our portal, even though chances are that our website uptime monitor has already alerted us.
If this happens outside office hours, call the web host directly and see what they can do to get the website back online. Chances are most likely it’s related to the following issues:
- Your web hosting, domain or SSL certificate has expired and the bill is due for payment
- The web hosting is experiencing maintenance issues
Anything outside of those we will investigate to bring the site back online.
If you received an email about your website files being compromised, make sure it is legit by calling your web hosting company and forwarding the email to our support team.
Our next steps, as webmaster, is to reach out to your webhost about their protocol for a compromised website and a scan on their end to confirm where the compromised files are on the server. Under your website care we will restore a clean backup of WordPress, and then take note from the webhost about where the issue arose if outside of WordPress. This may mean the webhost recommending a third-party service to clean up the compromised files or additional security.
The best way to prevent a compromised website is to keep WordPress and plugins up-to-date, which we do for you monthly under website care, as well as keep daily backups to restore in the event of an issue.
Unfortunately just updating won’t prevent a hack 100% which is why we help work with the web host and third parties to restore your website on the event of a hack and institute security measures to prevent most known methods by hackers.
You can send an email to email@example.com and we’d be happy to answer any questions about WordPress websites, our services, and more.